Management and technical support

Management and technical support

The setting up of a network system can no longer be considered as the end of the line: the infrastructure and related technologies need to be constantly maintained in order to guarantee their performances.

Our know-how allows Tecno World to take over any network infrastructures or IT and video-surveillance systems as “System Administrator”.


Without an official nomination (which becomes a real system management contract) Tecno World will provide only on demand support, just in case of a specific request done by the end user.


Servizi System Administrator Responsabile trattamento Incaricato trattamento
Service contract X X A chiamata, senza contratto
Pacchetto ticket per l'assistenza X X Interventi a consuntivo
Scheduled routine system maintenance X X
Infrastructure management X
All-risk services Su richiesta Su richiesta

Service contract

From Monday to Friday - 8:00 a.m. - 6:00 p.m.

Signing a service contract, the customer:

  • has the right to call for any kind of activity to be done on the system
  • has the right for free intervention on the general network (without a call-out charge of 120 euros)
  • has the right to ask for a specific technician for any type of activity or consultancy on the systems installed and on any possible extensions or upgrades

Pacchetto ticket per l'assistenza

Il pacchetto ticket è in abbinamento al contratto di assistenza: ogni ticket è usufruibile per gli interventi in teleassistenza e in loco ed ha una durata di 15 minuti.

 Offriamo due tipologie di pacchetto ticket, in base al servizio richiesto:

  • PACCHETTO INFRASTRUTTURA DI RETE: per interventi su videosorveglianza, telefonia, multimedia, controllo accessi, PC e stampanti, switch e ponti radio)
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Scheduled routine system maintenance

This includes the following activities twice a year:

Network analysis

  • Check of the good preservation of the technical room, horizontal cabling, switches, radio links, Internet connection
  • Software updates twice a year (if available from the vendor)

Systems analysis

  • Check of the good status of the video surveillance system, the access control system, the network infrastructure, PCs - printers, servers, firewalls, etc…
  • Cleaning and check positioning/setting
  • Firmware updates twice a year (if available from the vendor)

Infrastructure management

In case the role of system administrator is given to Tecno World, we guarantee:

  • the infrastructure management, as far as the project registration – an official assignment is needed from the end user
  • the monitoring of the security system status
  • any improvements on the IT system
  • the system handbook/register management
  • the firmware updates
  • the scheduled routine maintenance service (mandatory)

All-risk services

All-risk services include a fixed annual fee and guarantee to the customer:

  • the all-risk insurance agreement
  • any claims management
  • immediate interventions on the system, with possible replacement in case of damaged devices
  • regular register compilation
  • 24/7 availability